Just curious but what exactly did you mean by "I noticed you have to be an existing active registrant so I won't even be able to register it this way correctly. Is that still true?"
How else did you plan to help your client register the domain initially? ----- Original Message ----- From: "Heather Peel" <[EMAIL PROTECTED]> To: "Frank Lemire" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Saturday, April 13, 2002 12:03 AM Subject: RE: Urgent advice needed > Hi Frank, > > I appreciate you taking the time to respond. > > The .ca name is the one that has expired, and no, they don't have the .on.ca > anymore. I am still worried about them losing the domain. The other > reseller doesn't even mention they do domain registration anywhere on their > website! They are a small company and I don't think they do a lot of > registrations. Perhaps confusion is the root of the problem there. > > Thanks also for resending that notice. I noticed you have to be an existing > active registrant so I won't even be able to register it this way correctly. > Is that still true? > > Thanks, > > Heather > > -----Original Message----- > From: Frank Lemire [mailto:[EMAIL PROTECTED]] > Sent: Friday, April 12, 2002 11:06 PM > To: Heather Peel > Cc: [EMAIL PROTECTED] > Subject: Re: Urgent advice needed > > > > Heather, due to the fact the domain is going to hit the 30-day mark in 2 > days, there is little we can do considering it is now the weekend. > > I will bounce you a copy of the original announcement made about how to > register domains once they are in the TBR (to be released) state. Your > client, since they have the .ca domain have the ability to block anyone > else trying to register the .on.ca domain - so you dont need to worry > about losing the domain. > > As for the refusal to renew the domain, if your client has their manage > login/password, it would seem to me that they could use the current RSP's > renew.cgi or equivalent if they have a public renewal interface - it is > the login that's required, not a valid admin contact. If they're doing > all their renewals via the RWI, I cannot see a reason why they'd refuse > to renew it. Although without knowing all sides of the story, it's hard > to know for sure, it could simply be confusion on the part of the RSP. > > Hope this helps. > > > On Fri, 12 Apr 2002, Heather Peel wrote: > > > Hello, > > > > Sorry, this is going to be a bit long but I want to cover all of > the facts. > > > > I have a client with a fairly good .ca domain which expired March > 14. They > > have been trying to get the domain which is registered at another tucows > > reseller transferred to us. The owner used to have the equivalent .on.ca > > which he dropped when he got the .ca name, however, he never updated his > > email address so now the admin email is not current. He > obviously never got > > the renewal notice from the other reseller and didn't know there was a > > problem until the domain stopped working. He asked us to > transfer it, but I > > told him I couldn't do anything unless his email address was updated. He > > did have the tucows login and tried to update his email address, > however he > > didn't have the CIRA account number and password so he wasn't able to > > complete the request. > > > > We were told by opensrs support to have him fax them a request to > update the > > email address along with government ID which apparently he sent > through last > > saturday. I know one week is not enough time to do this as it > usually takes > > a minimum of two weeks with all of the confirmations that CIRA > requires. My > > suggestion to the client was to go back to the original reseller > and simply > > renew the domain with them for another year. Heres the clincher, the > > reseller is refusing to renew the domain because the admin email is not > > correct! I can't believe that, but that is what the client says. The > > domain will probably be released by CIRA on Sunday. > > > > Any staff at Opensrs reading this I would be really appreciative > if you can > > suggest a way out of this...I'm worried he will lose the domain. > Also, what > > is the procedure for registering the dropped domains at CIRA? We just try > > to put it through like a normal registration? Is there still a > list on the > > CIRA website that has a list of the expired names? > > > > I'll notify support on this also, but it's now the weekend ... > and of course > > the client didn't get in touch with me until tonight (sigh). > > > > Thanks, > > > > Heather > > The Net Now > > > > > > > > >
