Ok we dealt with this once before - It appears that your customer bought the domain via Verisign reseller - but that reseller did not pay their bill, so Verisign blocks the WHOLE enchilada - I have no solution to this but advising your customer to whip out the proof of payment to whomever they paid for the domain originally and then have them call customer support at Netsol - tell them to get insistant and ask to be send to second level Customer Support - because first level is just an outsourced Support Company either in Los Angeles or Canada while second level is still in NSI offices .. that is til this Thursday when Verisign will lay off the remaining 530 NSI employees ..... See http://nsihorrorstories.com - I would not expect much help from Verisign customer support right now as things are really shaken due to planned layoffs cheers Genie ----- Original Message ----- From: "Csongor Fagyal" <[EMAIL PROTECTED]> To: "discuss-list" <[EMAIL PROTECTED]> Sent: Sunday, April 21, 2002 2:20 AM Subject: Netsol again... [Fwd: [NIC-020419.77d3] Change of Registrar - Domain Name Failed Criteria/Denied]
> OK, a re-occuring topic... what can I do with this? I tried to transfer > a domain from NetSol, but... > > The output of the whois is this: > > Record last updated on 30-Nov-2001. > >>> Record expires on 22-May-2003. <<< > Record created on 22-May-1999. > Database last updated on 20-Apr-2002 18:59:00 EDT. > > Now the NetSol steelmonkey wrote: > > > -------- Original Message -------- > Subject: [NIC-020419.77d3] Change of Registrar - Domain Name Failed > Criteria/Denied > Date: Sat, 20 Apr 2002 02:12:30 -0400 (EDT) > From: [EMAIL PROTECTED] > To: **** > > > Dear **********: > > Network Solutions, a VeriSign company, instructed the registry not to > transfer the domain name registration to a different registrar because > the domain name, ******, did not meet the registrar change criteria. > > Specifically, the domain name did not meet the criteria because: > > The registration fee for the domain name, *********, has not been paid. > The domain name is beyond the record expiration date 05-22-2001. > > To transfer your registration from Network Solutions to another > registrar, the domain name must be in a paid status and cannot be beyond > the record expiration date. To make a payment, go to > http://www.networksolutions.com/en_US/help/pay.html and follow the > instructions. Once you have made your payment, if you desire to make > your request to transfer again, please make that request through your > chosen registrar. > > Sincerely, > > > > Network Solutions > Change of Registrar Group > > > > > >
