Like most Tucows resellers, I'm currently trying to transfer my personal
domains into the Tucows fold from another registrar. In this case
Register.com.
The unfolding interaction has been thus:
Submit my Transfer requests thru our reseller interface to OpenSRS
Recieve email from OpenSRS regarding my domains being transfered.
Acknowledge OpenSRS email.
<wait patiently for register.com ACK email which never arrives>
Receive email from OpenSRS telling me that Register.com has rejected
the transfer.
Call Register.com regarding reject:
Tech manually pushes ACK letter through system, but it
doesn't arrive.
Tech test email from her workstation as listed in
Register.com contact
info and it arrives Okay.
Tech bypasses system and pushes ACK letter manually from
workstation.
I, simulataneously, acknowledge transfers from Register.com
and resubmit
requests with Tucows
I wait for 24 hours as noted by Register.com
<waiting patiently again>
Receive email from OpenSRS telling me that Register.com has rejected
the transfer.
At this point, I have called Register.com again and we conferenced with
Tucows. I've released, Register.com knows that (again), and Tucows has sent
their requests (again) which will take 24 hours (again).
Now, I'm an intelligent, technically savy individual (sr network engineer,
sr systems engineer, and mid-level programmer). I even understand the
bureaucracy game and the waiting involved. But here I have all the ducks in
a row, all the I's dotted and T's crossed, everything lined up... BUT I am
definitely aware that even though I have fulfilled all the bureaucratic
obligations that Register.com may likely blow off the transfer again. As it
is, during this little crack smoking episode, one of the domains has expired
and Register.com is insisting that it must be paid for before they will
transfer it now.
I used to refer to the internet as the Wild West, but now I'm thinking that
it's more and more like Chechnya...
Does anyone know how I can pin down those little bugg... nice people and
beat the... I mean, get them to do what they are bureaucratically required
to do? I'd like to know so that when they jack around my clients, I know
where the throat is (or any other body parts that are susceptible to a good
firm squeeze).
Thanks in advance.
Karyn
