It wasn't an accusation - Mike said he "sifts through" mail sent to the address he lists in his reseller whois information every two days. It has been my experience that the reseller whois information is occasionally used by domain name registrants to contact us about their domain name registrations. Maybe your customers behave differently.
I understand the original complaint was that OpenSRS was sending correspondence to the reseller whois information email address, and not the system announcements or other reseller contact email address, causing the correspondence to be lost. My point was only that mail sent to the reseller whois email address, if one is listed, should not be ignored. (I no longer list an email address in the reseller whois information, only a URL.) Sorry to have not been more clear (actually I'm sorry I ever responded to this thread). Can we all at least agree that spam is bad? ----- Original Message ----- From: "Doctor PC - Brian O'Donnell" <[EMAIL PROTECTED]> To: "discuss-list" <[EMAIL PROTECTED]> Sent: Tuesday, July 30, 2002 11:58 PM Subject: Re: Letters from Tucpws? > I don't know, if you really don't want to argue, why you would accuse > anybody of waiting two days to answer a support request. The emails in > question which OpenSRS sent to each of us at an address which is not > published for that correspondence has nothing to do with support requests. > > I have never, and I'm sure it's the same for Mike, waited two days to answer > a support request. My customers know my email address and my phone number. > They may also read the FAQ's that are posted on my site. > > The argument, if you would like to call it that, is about the issue of > OpenSRS not using the address they have on file, but instead going to the > WHOIS to find email addresses for their resellers. > > You are reading far too much into the concern originally tabled by Mike. > > Thanks > > Brian O'Donnell > Doctor PC > www.doctorpc.ca > > ----- Original Message ----- > From: "Chuck Hatcher" <[EMAIL PROTECTED]> > To: "Mike Allen" <[EMAIL PROTECTED]>; "discuss-list" > <[EMAIL PROTECTED]> > Sent: Tuesday, July 30, 2002 10:16 PM > Subject: Re: Letters from Tucpws? > > > Look, I don't want to argue about how to run a business. I'll do it my way, > and you do it yours. But I wouldn't call waiting two days to answer a > support request going the "Extra Mile"! >
