It wasn't specific. It was simply a rough letter and didn't answer our questions etc... Just discussed her understandings.
<Jacqueline quote> My understanding of the main concerns is as follows: These lists generate an important volume of customer leads for all of our resellers - big and small. You would like a clearer description of how to qualify for a list and you would like to know whom to talk with to discuss qualification. The lists provided a good way for customers to know that you are a Tucows' accredited registrar. You would like the opportunity to provide comment before major changes to process and policies are implemented. </Jacqueline quote> This is not all we are looking for, a clearer description? Would be beneficial, but we are forgetting the main point. Being treated fairly/equally.... No prejudice at all. EVERYONE gets a equal stab at that list unless you have had complaints that you can show to that specific reseller including the domain name and who filed the complaint. Then it maybe justifiable to not promote that reseller for obvious reasons. If we screw up anytime with a customer I will be the first to admit it. But I know (And I can speak for us only) that we have none and go the extra mile to keep all our customers. <Jacqueline quote> We are actively working to address these items and will announce any new initiatives as they are available. As always, you have provided us with immediate and frank feedback and ideas on how we can continue to improve. We appreciate it. </Jacqueline quote> So since we have not heard how things are progressing, does this mean nothing has been done since this letter was sent on 7/22/02 ?? We would simply like to all be given a heads up on these and get a new policy going and get it started. We joined OpenSRS because of recommendations that they were fair and treated all equally like what was done on the .US Referral list when it was launched. Since then, I have only seen that our (The Small reseller) have been treated less and less equal on all other referral lists.... Only the big guys get helped and they will always stay big because all you do is help them and not the small people. About like the government charging the rich less taxes but the rest of us more.... ;o) I am speaking for myself, but I am written to every day off list by other list members with our private discussions on this topic and all that I have been conversing with feel this way also. -- Mike Allen, 4CheapDomains.Net [EMAIL PROTECTED] http://www.4CheapDomains.Net (812) 275-8425 - Office (815) 364-1278 - Fax ----- Original Message ----- From: "Ross Wm. Rader" <[EMAIL PROTECTED]> To: "'Mike Allen'" <[EMAIL PROTECTED]>; "'discuss-list'" <[EMAIL PROTECTED]> Sent: Wednesday, July 31, 2002 11:50 AM Subject: RE: Letters from Tucpws? > I was under the impression that Jacqui followed up to my post last week > or so(??) > > > > -rwr > > > > > "There's a fine line between fishing and standing on the shore like an > idiot." > - Steven Wright > > Please review our ICANN Reform Proposal: > http://www.byte.org/heathrow > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Mike Allen > > Sent: Wednesday, July 31, 2002 11:06 AM > > To: [EMAIL PROTECTED]; discuss-list > > Subject: Re: Letters from Tucpws? > > > > > > Thanks Ross. Just a concern... ;o) Have you heard anything > > else (Decisions) on the referral lists yet? It's been a while > > since you said you were having a meeting about it..... > > > > Mikey > > ----- Original Message ----- > > From: "Ross Wm. Rader" <[EMAIL PROTECTED]> > > To: "'Mike Allen'" <[EMAIL PROTECTED]>; "'Derek > > J. Balling'" <[EMAIL PROTECTED]>; "'discuss-list'" > > <[EMAIL PROTECTED]> > > Sent: Wednesday, July 31, 2002 7:39 AM > > Subject: RE: Letters from Tucpws? > > > > > > > I'm going to look into this a bit further to make sure that we have > > > our processes in ship-shape shape...(or something like that)... > > > > > > > > > > > > -rwr > > > > > > > > > > > > > > > "There's a fine line between fishing and standing on the > > shore like an > > > idiot." > > > - Steven Wright > > > > > > Please review our ICANN Reform Proposal: > > http://www.byte.org/heathrow > > > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED]] On Behalf Of Mike Allen > > > > Sent: Wednesday, July 31, 2002 8:09 AM > > > > To: Derek J. Balling; discuss-list > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > Exactly. Thank you. in the period since we have been > > > > established we have not had one support question their. They > > > > all go to our support box. If we ever did run into the > > > > problem of support stuff in the whois box, then we would > > > > contact everyone and remind them again of the procedures....... > > > > > > > > Mikey > > > > ----- Original Message ----- > > > > From: "Derek J. Balling" <[EMAIL PROTECTED]> > > > > To: "Chuck Hatcher" <[EMAIL PROTECTED]> > > > > Cc: "Mike Allen" <[EMAIL PROTECTED]>; > > > > "discuss-list" <[EMAIL PROTECTED]> > > > > Sent: Tuesday, July 30, 2002 10:40 PM > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > > Support requests wouldn't be going to that address. His > > customers > > > > > would be sending to their normal "support" address that > > they have. > > > > > > > > > > > > > > > > > > > > On Tuesday, July 30, 2002, at 10:16 PM, Chuck Hatcher wrote: > > > > > > > > > > > Look, I don't want to argue about how to run a business. > > > > I'll do it > > > > > > my way, and you do it yours. But I wouldn't call waiting > > > > two days to > > > > > > answer a support request going the "Extra Mile"! > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: Mike Allen > > > > > > To: Chuck Hatcher ; discuss-list > > > > > > Sent: Tuesday, July 30, 2002 9:13 PM > > > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > Exactly, but why eliminate potentially important email, > > > > when you can > > > > > > publish one and sift through it every 2 days and make > > > > sure nothing > > > > > > "Important" is coming your way? Please re-read your last > > > > email. Once > > > > > > again, we are going the "Extra-Mile" that we are not > > > > "Required"???? > > > > > > ;o) > > > > > > > > > > > > Mikey > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: Chuck Hatcher > > > > > > To: Mike Allen ; discuss-list > > > > > > Sent: Tuesday, July 30, 2002 7:31 PM > > > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > Let me make sure I understand - I assume you're > > talking about the > > > > > > reseller contact email address (as opposed to > > technical contact). > > > > > > > > > > > > If you don't want to use email for reseller contact, > > you have the > > > > > > option of having the address not appear in the whois. You > > > > can use a > > > > > > url, or a phone number, or all the above, or nothing. > > My point is > > > > > > that if you DO publish an email address as a means of > > > > contacting you > > > > > > for registration support, you ought to at least skim > > through the > > > > > > messages sent to that address. If you think > > advertising an email > > > > > > address is just going to result in a lot of spam, > > then why do it? > > > > > > > > > > > > Personally, I like listing only the URL, and > > providing a support > > > > > > form on the website. > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: Mike Allen > > > > > > To: Chuck Hatcher ; discuss-list > > > > > > Sent: Tuesday, July 30, 2002 7:50 PM > > > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > Come on dude. They are sending email to a public, mostly > > > > trash box. > > > > > > Yes, their e-mail is more important with the 200 emails a > > > > day we get > > > > > > from scum mining the who-is to send us porno offers! > > We scan the > > > > > > trash bin a couple times a week to make sure there is nothing > > > > > > "Important" but we make sure our customers know the > > boxes (Proper > > > > > > procedures) for any issues... Are you telling me you > > have time to > > > > > > sift through 200+ trash emails a day? It is called > > > > organization and > > > > > > I definatly don't need someone telling me how to do > > it as we have > > > > > > things running quite well and I can guarantee know > > one has "Ever" > > > > > > filed a complaint against us. We go the extra mile. > > Why? We don't > > > > > > have trash mail is our way every day! > > > > > > > > > > > > Things run quite well here. Just out of curiosity, how > > > > long have you > > > > > > been a reseller? If over a year, you too would be a fine tuned > > > > > > machine from all the scum and crap on a daily basis........ > > > > > > > > > > > > > > > > > > -- > > > > > > Mike Allen, 4CheapDomains.Net > > > > > > [EMAIL PROTECTED] > > > > > > http://www.4CheapDomains.Net > > > > > > (812) 275-8425 - Office > > > > > > (815) 364-1278 - Fax > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: Chuck Hatcher > > > > > > To: Mike Allen ; [EMAIL PROTECTED] > > > > > > Sent: Tuesday, July 30, 2002 5:44 PM > > > > > > Subject: Re: Letters from Tucpws? > > > > > > > > > > > > Are you saying email from Tucows is more important than > > > > email from > > > > > > your > > > > > > > > > > customers? > > > > > > > > > > > > I hate wading through spam as much as the next guy, > > but I would > > > > > > never filter email sent to a contact address I have > > > > published to the > > > > > > public. (And I can't think of a better way for Tucows to > > > > make sure > > > > > > you keep your "public" address updated than to use it for > > > > critical > > > > > > updates!) > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: Mike Allen > > > > > > To: discuss-list > > > > > > Sent: Tuesday, July 30, 2002 3:48 PM > > > > > > Subject: Letters from Tucpws? > > > > > > > > > > > > Hi All, > > > > > > > > > > > > Hoping Charles (But I think he is on vacation?) might > > shed some > > > > > > light. Should account teams etc announcement e-mails be > > > > sent to the > > > > > > email that we have designated as, let's say > > announcements? I have > > > > > > been receiving email to our address that is listed in the > > > > WHOIS that > > > > > > we filter for spam! I have a bad feeling we will loose a > > > > important > > > > > > message one day if this is not changed.... > > > > > > > > > > > > Maybe we are the only one, but seems odd that SRS sends > > > > us mail to > > > > > > the address that we list in the reseller area as our > > > > WHOIS info.... > > > > > > > > > > > > > > > > > > -- > > > > > > Mike Allen, 4CheapDomains.Net > > > > > > [EMAIL PROTECTED] > > > > > > http://www.4CheapDomains.Net > > > > > > (812) 275-8425 - Office > > > > > > (815) 364-1278 - Fax > > > > > > > > > > > > > > > > > -- > > > > > > > +------------------------------+--------------------------------+ > > > > > | Derek J. Balling | "You can get more with > > a kind | > > > > > | [EMAIL PROTECTED] | word and a > > two-by-four, than | > > > > > | www.megacity.org/blog/ | you can with just a > > kind | > > > > > | | word." > > - Marcus | > > > > > > > +---------------------------------------------------------------+ > > > > > > > > > > > > > > > > > > > > > > > >
