Hopefully I haven't missed any specific questions that you guys fired back. I'm not always able to maintain "response" continuity when I shift from the office to the house for the weekend.
I did want to clarify my earlier remarks regarding the test messages that were sent out. The initial plan was to send out the messages two weeks ago or so - various events kept the plan on hold, but ready to go. We finally got to the point where this definitely needed to go out yesterday. Once sent, we received a few reports that the URL that had been sent out wasn't working. Our immediate assumption was that we had accidently sent out one of the test messages in place of the real one which meant that we would have had to resend early next week. That's when I posted the notice to discuss last night stating as much. Shortly after that, it became apparent that the problem reports were actually incorrect - the email that had the broken link in it was the sample template that had been sent out to all of the resellers - which makes perfect sense - the template couldn't possibly include the data that the form needed to create the page because the reseller didn't have any domains that may have been slammed (at least application logic-wise). So, the net result of all of this is that the customers have already received the proper message and everything is well in hand. Hopefully the confusion didn't cause any great inconvenience. Drop me a note if you have any questions. Thanks, -rwr ----- Original Message ----- From: "Ross Wm. Rader" <[EMAIL PROTECTED]> To: "'Jamie - Lists'" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Friday, August 16, 2002 5:03 PM Subject: RE: Heads-up re: Transfers Spotcheck program > > > > > > Question #1: Who's footing the bill for the transfers back? > > Not you guys and not the customers. I'll pass on the specific details > once we've gone through the process. (sorry) > > > Question #2: Will we be notified when a client comes back to > > us (I'm assuming the client will come back into our reseller > > account)? > > Absolutely - means to be determined, but our resellers will definitely > have a heads up along the way. > > > Question #3: Are you performing these spotchecks > > within 40 days of the transfer away, i.e when the client > > comes back no time will be added to their domain > > registration? > > The customer will not lose any time on their individual registrations. > They may in fact come out ahead, but this depends on the specific > transfer mechanism that we use to affect the change. > > > Question #5: Is there a time limit on when the > > (former) client can fill out the survey and get transferred > > back? > > Where's question number four? The time-limit will likely be the date > that we put the batch transfer through with the registry. I will look > into this and get more deets. > > > Question #6: What is Chuck's IQ, really? > > See answer #4. > > -rwr > > > > > > > Regards, > > Jamie Price > > Email: [EMAIL PROTECTED] > > http://www.HostMySite.com > > Get your FREE .com, .net, .org, .biz and .info domain name at > > HostMySite.com! > > Phone: International 302.731.4948 | Toll Free: 877-215-4678 > > ----- Original Message ----- > > From: "Ross Wm. Rader" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Friday, August 16, 2002 12:46 PM > > Subject: Heads-up re: Transfers Spotcheck program > > > > > > > I just wanted to drop you all a quick note to let you know > > that we are > > > doing spotchecks of transfers over the next few days. We will be > > > examining specific outbound transfers to both eNom and Verisign > > > through a survey sent directly to registrants that have left for > > > either of these companies. If your customers are being > > contacted, you > > > will be receiving a notice directly from us as well that fully > > > explains the details. > > > > > > Obviously given the current environment, I can't go into details to > > > specifically, but I just wanted to make sure that you all > > had a heads > > > up regarding the program and got some reassurance that there wasn't > > > any funny business going on. The notices are legit, one time and > > > coming directly from us. > > > > > > I'm happy to answer questions etc., but note that I have > > some pretty > > > specific boundaries that I have to stay within. > > > > > > Have a great weekend folks. > > > > > > > > > > > > -rwr > > > > > > > > > > > > > > > "There's a fine line between fishing and standing on the > > shore like an > > > idiot." > > > - Steven Wright > > > > > > Got Blog? http://www.byte.org/blog > > > > > > Please review our ICANN Reform Proposal: > > http://www.byte.org/heathrow > > > > > > > > > > > > > > > > > >
