I appreciate your feedback, and I have answered your questions below. I have numbered each of your concerns to make it easier to track. My responses are prefixed with >>>>
Keep in mind, that these types of issues are best addressed through support - they are better equipped to track and respond consistently (but we still appreciate this forum, as it allows us to answer the same to a wider audience) Kim Phelan Product Manager Tucows, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Rob Macleod Sent: Thursday, November 28, 2002 2:10 PM To: [EMAIL PROTECTED] Subject: And still more New Cert Problems and some more ..... 1) The Edit button does not allow you to change the certificate type or when using QuickSSL or QuickSSL Premium the domain name. >>>> This is a current limitation, but it is temporary (i.e. we know, and we're fixing) 2) I have the setting turned on to email me when orders fail and go to pending but I am not receieving an email when this happens with the certificates. >>>> The setting you are describing is for domain orders. You will get an email when the order is rejected by the supplier for certs, take a look at your settings for certificates to see if this is enabled, if you are not receiving it as you are supposed to, please let Support know, we'll investigate. 3) I finally got one order to go through. I then received an email from GeoTrust instructing me to go to a GeoTrust branded site, complete with "Buy Now" options, to approve the cert and then another GeoTrust email when the cert is issued. Is this going to remain like this or are we going to have a more reseller friendly option ? >>>> I'll talk to Geotrust to make a more generic view for the approver. 4) Now that the order is Completed and shows as such in the order summary but if I go into the detail of the order ID it shows that it is still in progress. The OrderID contains 1 ItemID which shows as Complete. >>>> Known issue - the item IS actually completed, and the order as well. We are working to resolve the inconsistency in the views. 5) If I use the RWI I cannot add an item and process it, I have to save it to pending then process the order on a seperate page. >>>> Excellent point. We'll take it into consideration to be able to process immediately at the end of one order item (thus expediating the final step). As a general comment, we do this so you can continue to add items to your order and review; this paves the way to be able to buy multiple products (of different types) from the same order (i.e. "shopping cart"). 6) If I add multiple item via the RWI then cancel them I have to cancel them individiually, I cannot cancel an entire order.' >>>> Since each order item goes through it's own processing separately, they could be in different states at once (some cancellable and some not). This is why we do not permit a cross order cancel. We'll consider the ability to cancel all if all are cancellable (good suggestion!) 7) If I add multiple item via the RWI then cancel some of them when I submit the order the cancelled orders and processed and fail ! Error (200) when processing item ID #824: Request completed successfully Error (200) when processing item ID #825: Request completed successfully Error (200) when processing item ID #826: Request completed successfully >>>> I think we need to delve into this one further - You can submit multiple orders for certs at once, even if some are cancelled... If you could please send Support the order details (I have tried this function and could not duplicate your problem), we can investigate (don't forget to mention whether you're using the Live or Test system). 8) Wildcard certifactes do not appear to work at all:- Error (9007) when processing item ID #827: Order request failed: Error Submitting Order. Invalid Field: OrderParameters, CSR Problem: Field ''isAssumedWildCard'' does not match the CSR (-2006): OrderParameters, CSR Cannot fulfill order. >>>> We have a check in our system that checks to see if the CSR is actually a wildcard cert. If it is not, it will error out. I believe that this is the case here as we have successfully sold a number of wildcard certs so far without a problem. You can check to ensure that your CSR is for a *.domain.com yourself, by going to the Geotrust site at https://products.geotrust.com/ssl/quickssl.do - if you are unsure, you can contact Support. ** Side note - yes, the error messages are ... not as sugar coated as they could be. We strove for functionality first, and are working on aesthetics now (currently in progress). 9) As only one certificate can be ordered at a time the whole OrderID and ItemID setup seems unwieldly, excessively confusing and unnecessary. >>>> I'd like to reiterate: more than one item can be ordered at one time. Imagine in the future, you want to order different types of products for one customer, this order process will allow you to do so. We will investigate streamlining a one-to-one scenario in future. 10) There are no configuration option for me to receive email when an order is placed etc - when are these options going to be available ? >>>> There are currently confirmations when orders are fulfilled, revoked and cancelled. Order placement confirmation (and applicable options) to come Q1 2003. 11) All in all this is not very impressive - It reminds me of my old school reports "..could do much better..." >>>> Understood. We appreciate your feedback always and are continuing to work on these issues as they arise. Kim Phelan Product Manager Tucows, Inc.
