Hi Ben, - Based on the specs provided by our hardware, software, and data center providers, including the developers in house that have put this system together, we can comfortably say that we currently have an email infrastructure that provides an uptime of 99.99%. We are not providing an SLA around this, therefore we will not be able to have a measurable guarantee on this figure. However we have provided a 90 day full money-back guarantee that gives you the ultimate recourse if you are uncomfortable with our performance for any reason. Most other providers do not give a 90 day guarantee, in fact you will even be hard pressed to find one that does provide a guarantee even close to this.
- Not all elements of our email service are incorporated into the contract, and of course as per almost all contracts they are subject to change at any time. The great thing here is that this public verifiable statement of guarantee is better than almost anything else you could find in a contract from any other provider in the market. -The ability for the namechange on a pop-box at any time is only available on the specific domain the box was originally purchased for. I hope this answers all of your questions, please let me know otherwise. Thanks, Peter Ejtel Sales Manager Tucows Inc. [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ben Kennedy Sent: Friday, February 21, 2003 2:42 PM To: Discuss List Subject: Questions about Email service Heyall, Wondering some things about the email service: - the web site literature talks about a "99.99% availability promise". I gather that this does not imply a guarantee? i.e. if we made such a guarantee to our end-users, then we would be left holding the bag should the system not perform to that level? - the literature also talks about a 90-day money-back guarantee. However, the contract does not discuss this at all, and in fact represents all moneys paid by the RSP as "non-refundable amounts" (Section 5, Fees). What is the deal here? - in the seminar on wednesday, Peter mentioned that mailboxes can be transferred and reconfigured at any time during the contract period (e.g. if one person leaves and the mailbox is to be re-assigned). Does this apply within a given domain only, or are they transferrable across domains? For example, say I would like to establish a mailbox for use as a demo, which I could attach to different client domains for e.g. one or two-week periods on each domain. thanks, -ben (posting to list as no doubt these questions are of interest to others too) -- Ben Kennedy, chief magician zygoat creative technical services 613-228-3392 | 1-866-466-4628 http://www.zygoat.ca
