On Jan 7, 2004, at 12:46 AM, Roger B.A. Klorese wrote:
Jeremy Kinsey wrote:True, but my participation is typically quite automated.. There is very rarely any manual intervention on my part save helping those in redemption, or emailing lost passwords, etc.. But there is no way I can log into their account without their user/pass and go retrieve the "auth code".
Not true, really. If you search for their domain in the reseller interface, right where it has links to mail the login/password to the registrant, admin, tech contact, etc., there are links to mail the auth code.
There are several problems with this particular client.
1. The email to send to is not valid, so again, there is no way I know of other than having them log in. (believe me, explaining the process for rectifying this is bordering on impossible so I have not even brought it up.)
2. 3 of the domains are in redemption, so there is NOTHING, I can do aside from either having them get out of redemption, or wait it out. (they opted to get one out of redemption, which we helped them do. As for the others, they are gonna wait it out because we are toooooo expensive and are some how charging some outlandish fee....:-) )
3. The customer is lazy
4. He does not listen to anything I say
5. He does not follow directions
Again the reason I asked the original question was to bring some sanity to myself. I have kinda exhausted every explanation on the planet. Anyway, I have spent way too much time helping this guy leave :-)
We are tooooo expensive at $12 per domain, according to him... Of course anything less than that and I would have to pay my customers to register domains.
Thanx again!
Regards, Jeremy Anthony Kinsey e-mail: [EMAIL PROTECTED] ________________________________________________________ Bella Mia, Inc. www.mia.net 401 Host Drive www.dslone.com Lake Geneva, WI. 53147 www.hostdrive.com Phone: (262)248-6759 www.bella-mia.com Fax: (262)248-6959 www.thednsplace.com
