1. The email to send to is not valid, so again, there is no way I know of other than having them log in. (believe me, explaining the process for rectifying this is bordering on impossible so I have not even brought it up.)
I'd strongly suggest that you insert into your ToS that if they don't maintain current contact information you willnot assist in any activity. Of course, hindsight is 20-20.
2. 3 of the domains are in redemption, so there is NOTHING, I can do aside from either having them get out of redemption, or wait it out. (they opted to get one out of redemption, which we helped them do. As for the others, they are gonna wait it out because we are toooooo expensive and are some how charging some outlandish fee....:-) )
Well, yeah.
3. The customer is lazy 4. He does not listen to anything I say 5. He does not follow directions
So sorry for him.
There's nothing you can do to retrieve it. The *registrar* can -- so give them the fax number at Tucows and wave byebye.
We are tooooo expensive at $12 per domain, according to him... Of course anything less than that and I would have to pay my customers to register domains.
Well, you *are* pocketing $6 per domain, while some are swallowing the entire cost. Of course, it sounds like that's about $0.20/support-hour...
