On Tue, Apr 05, 2011 18:12:34 PM +0100, Mike Hall ([email protected]) wrote:
> The main cost is not the licence, for which in any case large > organisations generally pay very little per desktop. It's user > support that is costly, ie overall cost of ownership. Mike, I have a question about this that is very likely off topic, so feel free to answer off list: in your experience, how much of these user support costs for office suites depends on the fact that many people use those office suites (MSO, LibO, OOo doesn't make any difference) in a simply stupid way because they don't know better? Example #1: I had a boss years ago that center-justified and numbered MANUALLY (redoing the numbers by hand when he added or removed text...) paragraph titles in FrameMaker Example #2: one thing said at OOoCon 2010 about the Munich switch to OOo was that they found LOTS of macros in official documents that weren't ported or rewritten, NOT because it was too difficult, but simply because they were USELESS period: people had just blindly pasted them from other files or (I guess) inserted new ones just to show off that they were "advanced users". Marco -- Online Course for Digital Citizens, because your rights depend on how software is used *around* you: http://mfioretti.com/node/129 -- Unsubscribe instructions: E-mail to [email protected] Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
