Recently a number of open source projects including the Mozilla Foundation, Songbird, and Miro have switched to using a customer support service called Get Satisfaction. Get Satisfaction's core code is largely proprietary software.
How much of a problem is it for open source projects to use a proprietary customer support system? Perhaps more importantly, how could we encourage Get Satisfaction to open source more of their code, given that many open source projects are already using it? I started a conversation on this subject on the Miro blog post about moving to Get Satisfaction at <http://www.getmiro.com/blog/2008/07/new-forums/>, and the Get Satisfaction people were nice enough to leave replies asking why I care about opien source and how they could address my concerns. Could you lovely folks help me respond and answer their questions? (Incidentally Miro was previously using the Vanilla forum software <http://getvanilla.com/> which is open source, so I would consider Get Satisfaction to be a significant step backwards.) Peace, ~Nelson Pavlosky~ _______________________________________________ Discuss mailing list [email protected] http://freeculture.org/cgi-bin/mailman/listinfo/discuss
