Yeah, I'm not totally convinced of the need to open EVERY service that I use. I think data portability is really the paramount issue, an issue GS doesn't seem that likely to abuse -- I suppose a "database" of questions and answers could be downloadable in a format to be used in other contexts, but its just text.
And I'm wary of turning SFC into a software freedom project first and a functional organization that responds to feedback via a cool service like GS, second. F On Thu, Jul 31, 2008 at 6:35 AM, Stephen Paul Weber < [EMAIL PROTECTED]> wrote: > > Recently a number of open source projects including the Mozilla > > Foundation, Songbird, and Miro have switched to using a customer support > > service called Get Satisfaction. Get Satisfaction's core code is > > largely proprietary software. > > > > How much of a problem is it for open source projects to use a > > proprietary customer support system? > > Beyond the idealist concept that all software should be opensource, > how is this an issue at all? GS is a good service that does its job > well and has a great team behind it. I see no reason not to support > their service. Very few web services are open source - we applaud > those that are, but we don't boycott those that aren't. > > -- > - Stephen Paul Weber (Singpolyma) > > Web: http://singpolyma.net/ > Twitter: http://twitter.com/singpolyma > IM: [EMAIL PROTECTED] > _______________________________________________ > Discuss mailing list > [email protected] > http://freeculture.org/cgi-bin/mailman/listinfo/discuss >
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