On Oct 7, 2007, at 1:01 PM, Jarod Tang wrote: > Hi Will Parker: > > On 10/7/07, Will Parker <[EMAIL PROTECTED]> wrote: >> Our team has been been given the task of redesigning a set of kiosk >> interfaces. We have the opportunity to rearrange the navigation >> controls, but we have no feedback from users regarding the current >> layout and no budget to do usability studies or user interviews.
> This is quite interesting. Isn't it, though? > You design for them, at least you can observing the user using the > user's behavior in using current version > of kiosk. What's their goal and what's they pain for, and e.g. maybe > the thing you should REALLY figure out. Yes, that's absolutely what we should be doing, and if we were a web development company, I could probably argue that case. However, we're an advertising agency. The few of us who have any experience with UI design and architecture are in the position of educating the 98% within the agency and the 97% at our clients who believe that interface design is simply a matter of pretty pictures arranged artfully. > Some user's research dont cost your any money, just need you careful > arrangement for what you want do research on and what's the result you > expect. Skip it maybe not a wise decision. No money for research. No time for observation. We don't even have a copy of the current kiosk software in-house. Whether it's a wise choice or not, those are the conditions under which I will have to work, which is precisely why I described the absurd situation in my plea for help. > Hope these suggestion helps, anyway. Thanks for attempting to educate an apparently foolish person who should know better than ignoring the user, but that's someone further up the management tree. Will Parker [EMAIL PROTECTED] ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] List Guidelines ............ http://beta.ixda.org/guidelines List Help .................. http://beta.ixda.org/help Unsubscribe ................ http://beta.ixda.org/unsubscribe Questions .................. [EMAIL PROTECTED] Home ....................... http://beta.ixda.org
