On Oct 7, 2007, at 2:02 PM, Jarod Tang wrote: > Hi Will Parker: >> Hope these suggestion helps, anyway. >> Thanks for attempting to educate an apparently foolish person who >> should >> know better than ignoring the user, but that's someone further up the >> management tree. > > Sorry for hearing this ( also sorry for me not understand you in this > SO hard condition ),
No problem. I sincerely appreciate your effort to clear up the fundamental problem first, but it's one that I don't have the power to clear away. > as you say, you even haven't a copy of the kiosk > in the office to playing with ( so you at least can fight for get one > to play with/ or just go for the real machine to play with it , and > also play as the REAL use you self, to get feeling about user's > context). We're fighting on that particular issue; we _hope_ to have a kiosk to work with. We have the design specs in hand; I'm spending my weekend reverse engineering all the pretty pictures into proper functional specs and workflows and identifying pain points along the way. The control grouping and placement is just one of the issues I've ID'd so far. I've got good rapport with the graphic designers who are going to do the bulk of the redesign, and the primary developer on the project has a good solid grasp on fundamental UI design principles. As long as I can build their confidence in validity of the the solutions I recommend, I should be able to move a few boulders out of the way. > Also the competitor's study can help you at this case. As you know > the important thing is to empathy with the future user. Luckily, our quite large client has several equally large competitors whose websites display some of the same UxD problems I'm seeing here, plus some upstart competitors who do UxD much, much better. I have an _excellent_ pool of examples (both good and bad) for most purposes. For touch screens, not so much. > the above may help you ( I guess some guy will follow to come up > other ideas about the problem). > > Cheers & Best to you. > -- Jarod Thanks again. Will Parker [EMAIL PROTECTED] ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] List Guidelines ............ http://beta.ixda.org/guidelines List Help .................. http://beta.ixda.org/help Unsubscribe ................ http://beta.ixda.org/unsubscribe Questions .................. [EMAIL PROTECTED] Home ....................... http://beta.ixda.org
