Hi! be sure to have a look at this article from IBM / Rational:
Integrate business modeling and interaction design http://www.ibm.com/developerworks/library/ws-soa-busmodeling/ They combine SOA-related BA methods with IxD methods to re-model business processes - it's maybe not the answer to your core question, but maybe you'll find some interesting input for your project. regards milan > On Nov 23, 2007, at 2:03 PM, Pawson, Mark wrote: > > > Well its November and time to reorg the corporation again:) > > We are looking at ways to integrate UCD with Business Development. > > Specifically we are looking at using methods such as K. > > Holtzblatt's Rapid Contextual Design to develop a new process, > > rather than a product, that creates a positive user experience for > > customers transitioning from a legacy application to a new > > generation product. We are thinking of doing contextual inquiry to > > understand the decision process customers go through so we can > > identify what makes them decide to transistion, what are the pain > > points etc. I can almost envision this being an exciting project > > but then I hit a lot of grey area. Has anyone ever applied these > > techniques in such a fashion? Is this UCD or a Business Analyst > > role? Any articles or reference books on this? Any advice greatly > > appreciated. > > > > Mark Pawson > > > ________________________________________________________________ > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help -- milan guenther * interaction design ||| | | |||| || |||||||| | || | || designing the information workplace +49 173 285 66 89 * www.guenther.cx ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
