Hi again, I forgot to mention one more resource: there is a book from SAP about designing business apps via their xApps composite application framework, which is co-edited by Karen Holtzblatt and introduces a contextual design approach for processes.
Designing Composite Applications by Jörg Beringer and Karen Holtzblatt ISBN 978-1-59229-065-9 http://www.sappress.com/product.cfm?account=&product=H1905 Best regards milan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://gamma.ixda.org/discuss?post=22890
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