Confessions of a deceitful designer..

I work in the networking equipment domain.  A couple of years back I
was working on a building to building wireless bridge.  A key aspect
of the design was that the appliance is usually mounted on a roof or
such inaccessible location with a single cable into the box which
carries both management and normal traffic.  This presents the issue
in that unlike the kit found in a wiring closet, its not a simple
matter of sending a technician to the box to reconfigure it, its
always remotely configured. If the IP address & VLAN had to be
changed, the admin would loose connectivity as both those elements
are interdependent, change one and the networking configuration is
broken because the other didnt match. And a box on your roof that you
cant manage is a big PITA. 

So, we implemented a temporary config state and a [Save
Configuration] button, make all your changes then push the config in
one go. Other products in the line such as indoor APs and wireless
switches do not need this concept as they usually have a dedicated
management connection, not possible with the b2b box.  Later,
usability testing on wiring closet devices showed some users looking
for the Save function that was on the B2B box, resulting in a concern
that the config was not being applied.

So, now I have a fake button on wiring closet boxes that does
nothing.  Changes in the UI are applied instantaneously in most cases
and admins can choose to click a Save Config button, or not. 
Usability Theater.

I hope this doesnt mean I come back as a user in the next life for my
sins.



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=24028


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