I'd add in there what happens if we don't do these things --what the  
pain would be. Maybe as an intro story or part of the "why" section.

On Jan 4, 2008, at 10:57 AM, Dan Saffer wrote:
>
> Structure it around the 5 Ws:
>
> Overview of interaction design (what)
>       - history, approaches
>
> Overview of the design process (when)
>       - discovery, research, design, development, revision
>
> Deliverables (how)
>       - personas, task flows, wireframes, prototypes
>
> Case studies (who, why)
>
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