: > I was experimenting with error fields and after some debate 
decided to do it this way (granted this form is simple, sorry about 
the non-Englishness!): 
https://www.net-apotek.no/site/shop/register.html

From: "Maxim Soloviev" <[EMAIL PROTECTED]>


: Very nice form.
: However I would go with labels above controls to avoid that 
horizontal gap between label and control.



I agree that it's a very nice form. I found it quite easy to fill in 
even without speaking any Norwegian.

But... I definitely wouldn't go with the labels above the fields.

The opening few questions are what I'd call 'slot-in' answers i.e. 
ones that are easily available in the user's head and you're just 
looking for the spot to slot them into. (Forename, surname, address, 
etc). These could go above the boxes without causing any difficulty.

But then we hit some slot-in answers that have privacy problems 
associated with them i.e. Telephone number and email address. The form 
correctly provides a short explanation of how these will be used - and 
that wouldn't work nearly as well above the boxes.

Then we come to a complex answer that I'd call 'gathered', i.e. one 
that few users would have in their heads but would instead have to 
look up from somewhere else: "Medlemsnummer". My abilities in 
Norwegian are minimal, but I'm guessing that this is a specialist 
number of some sort that you have to pick off some paperwork. The form 
gives quite a lengthy explanation, picture of the documents (I guess) 
and an example. I'd say that left-positioned, left-justified labels 
are a better choice for gathered answers in most cases.

I was slightly less convinced by left-justifying the last three 
checkboxes. I would rather see all the 'places for me to type' lined 
up together, so that the checkboxes align with the other fields. I'd 
then want to experiment with placing the labels before or after. 
Unfortunately, my inability with Norwegian failed altogether at this 
point. Ordinarily, I'd expect to think about where the answers come 
from and whether to split the introductory text from the label.

For a longer discussion of the placement of labels on forms, see my 
article:
http://www.usabilitynews.com/news/article3507.asp

In terms of validations: it was very easy to see where I made 
mistakes. But I would definitely recommend a double cue: at the 
moment, you're using bold red to show an error, which might not be all 
that obvious to someone with a visual deficiency. I'd suggest using an 
extra cue as well. I didn't try this form with a screenreader, so that 
would also be worth testing.

It was less obvious why the form wouldn't accept a UK format telephone 
number (+44 1525 370379) - it just highlighted the label without any 
explanation of what the problem is. Could be that it's a 'wrong type 
of user' problem, if this form will be used exclusively by people with 
Norwegian telephone numbers.

I tried using the Medlemsnummer in the example. This error message did 
give me a double cue: the text "Feil i medlemsnummer". Unfortunately, 
I don't know what this means but it looks too short to be a real 
explanation of how to get hold of an actual melemsnummer.

My final error was on the last checkbox where I got a double cue of a 
fresh piece of red text saying "Vennligst aksepter vilkårene". I think 
this means that you must accept the terms and conditions, and although 
it's maybe a tiny bit brusque it did seem fair enough to me.

Hope this helps

Caroline Jarrett
[EMAIL PROTECTED]
01525 370379

Effortmark Ltd
Usability - Forms - Content 


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