On Jan 7, 2008 12:49 PM, Robert Hoekman, Jr. <[EMAIL PROTECTED]> wrote:
> I'd agree with this, but I also see that often, the parts of a company that > are listening have no direct line of communication to the ones that need the > info. For example, a call center staff will have tons of useful insights, > but there's no link between the call center and the design team. > Exactly right. And that's part of where we (if UCD or a similar research approach is being used) add value, we can help organizations leverage the stuff they've already got, but didn't know they had, or just didn't know how to use it. I also agree with an earlier comment in the thread that it's not just about listening. It's about the way you do it. Being skilled in interview techniques, observation, etc is another area where we provide a huge amount of value. Jeff ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
