> Often the management tree of the organization where engineering > (information sink) joins up with customer support (information source) is at > a senior executive level, sometimes even the CEO. It's not the job of those > executives to communicate what the two groups are doing. >
Exactly what I've seen. There may be conversations over drinks between senior-level managers, but there's not often a path for engineers and designers to frequently and effectively communicate with support. For example, for many years, select teams at (believe it or not) Microsoft > had a bonus for the developers/engineers who kept support minimized for > their products. In essence, money saved from reduced support costs was put > into bonuses for the design & development team. > Nice. If my previous employers had done this, I'd have been a richer man while working there. (My horn goes toot.) -r- ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
