On Jan 8, 2008, at 2:47 PM, Robert Hoekman, Jr. wrote:

> Well, obviously. :) I'm not suggesting that companies should listen  
> better
> and simply do what users tell them, only that companies could  
> listen better
> and perhaps, with a little sound judgment and analysis, avoid the  
> need to
> hire outsiders to figure out their audiences for them.

I tell our clients that hiring someone to do their user research for  
them is like hiring someone to take their vacation for them. It gets  
the job done, but something gets lost in the translation.

Along the same lines, hiring someone to do their design for them  
probably has similar results.

:)

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [EMAIL PROTECTED] p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks


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