Well, actually I don't think the stereo type is all that unfair. But that said, I do, wholeheartedly agree that there are some amazing customer service practitioners that do incredible work to satisfy the people using the services their company provides. In working with people at SunTrust Bank, Hewlett-Packard and others, I've come across many people as you describe.
But that's not really the point here. It's actually the inverse of what you're pointing out. It's that, as my examples proclaim, the leaders, those at the top, that truly drive how the customer perspective is taken into account. And that was my real point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=24727 ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
