I actually like "JL's" comment that you quote... I'm not entirely sure
where the disagreement is. The author isn't saying that look and feel is
equivalent to brand; rather, "these are elements that can help
communicate the brand message or story" (I put the emphasis on help).

I would suggest that look-and-feel is a necessary consideration (but far
from the only one) for promoting brand within an application or website.
Also, by grounding look-and-feel in a branding discussion, you get the
added benefit of adding some objectivity to something that is typically
a flashpoint for everyone's opinions to run amuck.

But hey, my style is always to make the design decisions as objective as
possible... I'm curious how others deal with look-and-feel in client
negotiations, and how they tie it in with branding, if at all.

-Sam

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of W
Evans
Sent: Monday, February 11, 2008 2:36 PM
To: mark schraad
Cc: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] look and feel

>From the post:
"Brands are about ideas not just logos, 'look and feel' refers to the
brand's supporting graphic elements, typography, colour palette,
material
palette, photographic style etc, these are elements that can help
communicate the brand message or story."

Yeah - I disagree. I don't think the term "look and feel" signifies all
those complex concepts. I don't think clueless clients think about the
term
"look and feel," and think about all the various intertwingled elements
of a
complete brand/identity strategy. Voice, palette, logotype, style guide,
story, emotives, comprehensive experiences from call centers to physical
spaces is much much bigger than just look and feel. Also - people never
user
the term to refer to the "look and feel" of packaging, print, tradeshow
booths - it seems to be a website/web application -only term.

On Feb 11, 2008 2:25 PM, mark schraad <[EMAIL PROTECTED]> wrote:

> There is an interesting editorial and follow up discussion regarding
the
> term 'look and feel' - at the design observer (mostly a graph design
> blog).
> I have used the term many times when speaking to clients. To me it is
> everything about the site that is visual, except for the interactions.
> http://www.designobserver.com/archives/032084.html#comments
>
> --------
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