Chauncey - I was wondering if you have seen this in the work you have done - and specifically - if you have some examples from your days in Bentey's HFID usability lab (or work) that either confirm or reject my gut feelings on this?
- W On Fri, May 9, 2008 at 1:48 PM, Will Evans <[EMAIL PROTECTED]> wrote: > Hi Jose, > > 1. Assume, for the sake of argument, that Amazon is wrong. Use Case > example: > > a. User goes to amazon.com (assume user=Will Evans), from his parents > machine while visiting, sees some items, purchases a book to be delivered > (re-logs in with username/password), and selects default credit card for > payment. > b. User leaves, goes home, all is well; but > c. User's father goes to Amazon.com, finds a book and goes through the > checkout process not realizing that it's under the first User's account. > d. Will is confused when he gets a credit card bill for a book he didn't > order, User B get's confused when he (my father) never receive the book. > > This is a real example. > > If a user is not logged in, it should be very apparent. Saying "Hello, > Will" | *Login* is very misleading. For at least a transactional site - if > a user is not logged in, use "Hello, Guest" | Login, instead -- only > acknowledge you know who a person is when they are logged in. Saying Hello, > Guest reinforces the fact that you aren't logged in, and further - that you > may only see and be able to use a subset of the information/activities on > the site/application. > > Sometimes - especially when this information is located in the top right > hand corner of the application, in size 9pt Ariel font - users don't see it. > Although I don't completely subscribe to the voodoo of eyetracking and heat > maps - after looking at (>50) - it becomes apparent - people don't see > things in the top right hand corner. > > I could be wrong - but that is my perspective. > > - Will > > > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
