More importantly, the question you that should always be asked if you want to get any insights that will help you improve your product is WHY they think your product is (un)usable.
On Tue, May 20, 2008 at 11:21 AM, Steve Baty <[EMAIL PROTECTED]> wrote: > Chiwah, > > It's preferable to ask the question in a neutral way: "Consider your > experience with this product. Did you find it: > - very difficult > - difficult > - average > - easy > - very easy" > > Alternatively, you could ask them to rate the usability from 0-5 or 0-10 > etc. > > Otherwise, you do indeed risk biasing the responses. A really good book to > read on the topic is 'Improving Survey Questions: Design & Evaluation' > http://www.amazon.com/Improving-Survey-Questions-Evaluation-Research/dp/0803945833 > > Regards > > Steve > > 2008/5/20 chiwah liu <[EMAIL PROTECTED]>: > >> Hello, >> >> If I want to do a survey to participant about, for example, usability of a >> product. Is it better to formulate questions in a positive way ? "Is this >> product is easy to use ?" or rather in a negative way "Did you experience >> difficulties using this product ?" >> Or maybe I should ask them both, because a user could experience >> difficulties in a product but still find it easy to use. >> >> What do you think about that ? >> chiwah >> ________________________________________________________________ >> Welcome to the Interaction Design Association (IxDA)! >> To post to this list ....... [EMAIL PROTECTED] >> Unsubscribe ................ http://www.ixda.org/unsubscribe >> List Guidelines ............ http://www.ixda.org/guidelines >> List Help .................. http://www.ixda.org/help >> > > > > -- > ---------------------------------------------- > Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA > Principal Consultant > Meld Consulting > M: +61 417 061 292 > E: [EMAIL PROTECTED] > > UX Statistics: http://uxstats.blogspot.com > > Member, UPA - www.upassoc.org > Member, IA Institute - www.iainstitute.org > Member, IxDA - www.ixda.org > Contributor - UXMatters - www.uxmatters.com > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
