I work (not for much longer) for the company that "invented" Six-Sigma and to the best of my knowledge it's not being used for anything related to user experience.
Basically, six-sigma started off as a quality improvement process for manufacturing & project execution in general. You can check wikipedia (http://en.wikipedia.org/wiki/Six_Sigma) for more details, but the main goal is to reduce "defects", where defects can be defined as "anything that could lead to customer dissatisfaction". I guess you could say that this is one of the goals of design as well, but then again Six-Sigma is also focused on "achieving measurable and quantifiable financial returns" & "making decisions on the basis of verifiable data, rather than assumptions and guesswork". Unfortunately, you can't always measure the impact of good interaction design to the last dollar, and you can't reduce user needs to "verifiable data". Cheers, Alex On Thu, May 22, 2008 at 7:47 AM, Zayera Khan <[EMAIL PROTECTED]> wrote: > Hello, > > I have recently come across Six Sigma methodology (also Design for Six > Sigma), and was wondering if anyone on the mailinglist has experience > applying this methodology when it comes to "design, user experience and > innovation"? > Do you think it can substitute or perhaps even promote user-centered design > approach in a business context? > I would be glad to get some tips about best practices and case studies > regarding this topic, thanks. > > Regards, > Zayera > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
