There are many methods in Six Sigma that are useful in design and evaluation. Here are a few that I've used:
Cause and effect (Fishbone or Ishikawa) diagrams to look for root causes The 5 Why's to get past symptoms and look for causes. This is also a good interviewing technique (similar to laddering which is also useful) to get past superficial answers to questions. Pareto diagrams for summative testing results to help determine where to focus efforts. Affinity diagramming to look for patterns and themes in qualitative data. Cost-benefits analysis to look at issues with different design solutions (here costs and benefits can be monetary, but also social, political, etc.) Chauncey On Thu, May 22, 2008 at 2:47 AM, Zayera Khan <[EMAIL PROTECTED]> wrote: > Hello, > > I have recently come across Six Sigma methodology (also Design for Six > Sigma), and was wondering if anyone on the mailinglist has experience > applying this methodology when it comes to "design, user experience and > innovation"? > Do you think it can substitute or perhaps even promote user-centered design > approach in a business context? > I would be glad to get some tips about best practices and case studies > regarding this topic, thanks. > > Regards, > Zayera > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
