>From a SixSigma / Lean perspective, here are the ones that I think of often:
Elimination of waste (aka "Muda"): Basically, activities that don't change the fit, form, or function of a product are candidates to be cut out. I use this to determine what is the absolute minimal load I should impose on a user (either procedurally or in data entry). Poke-Yoke (Error proofing) Make it impossible or at least hard to make a mistake. This involves designing objects that indicate their function (i.e. affordances). It also means anticipating where users are likely to make an error and building in recovery mechanisms. This could be used in designing forms that prevent users from entering data incorrectly--or that reformat it when appropriate. Voice of the Customer Not as Lean employs this tool, but I like the concept. Getting requirements from talking to your users--what a concept :D On Thu, May 22, 2008 at 10:29 AM, Chauncey Wilson <[EMAIL PROTECTED]> wrote: > There are many methods in Six Sigma that are useful in design and > evaluation. Here are a few that I've used: > > Cause and effect (Fishbone or Ishikawa) diagrams to look for root causes > > The 5 Why's to get past symptoms and look for causes. This is also a > good interviewing technique (similar to laddering which is also > useful) to get past superficial answers to questions. > > Pareto diagrams for summative testing results to help determine where > to focus efforts. > > Affinity diagramming to look for patterns and themes in qualitative data. > > Cost-benefits analysis to look at issues with different design > solutions (here costs and benefits can be monetary, but also social, > political, etc.) > > Chauncey > > On Thu, May 22, 2008 at 2:47 AM, Zayera Khan <[EMAIL PROTECTED]> > wrote: > > Hello, > > > > I have recently come across Six Sigma methodology (also Design for Six > > Sigma), and was wondering if anyone on the mailinglist has experience > > applying this methodology when it comes to "design, user experience and > > innovation"? > > Do you think it can substitute or perhaps even promote user-centered > design > > approach in a business context? > > I would be glad to get some tips about best practices and case studies > > regarding this topic, thanks. > > > > Regards, > > Zayera > > ________________________________________________________________ > > Welcome to the Interaction Design Association (IxDA)! > > To post to this list ....... [EMAIL PROTECTED] > > Unsubscribe ................ http://www.ixda.org/unsubscribe > > List Guidelines ............ http://www.ixda.org/guidelines > > List Help .................. http://www.ixda.org/help > > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > -- ____________________________ http://www.oombrella.com oombrella /a/ gmail.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
