Predictability is in large part a result of past experience. When an
interface does something in a new way that makes a task easier or adds
value to the result, it is doing something unpredictable and
increasing usability. What better way to satisfy a user than to
pleasantly surprise them?
Jack
Jack L. Moffett
Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com
There is no good design that is not
based on the understanding of people.
- Stefano Marzano
CEO of Philips Design
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