Effectively you are all right. I will try to convince the marketing
department to do thinking aloud on questions (about 5-7 user I think) to
validate the question.

Do you also all doing one-on-one interview on users before creating a
survey? And if you do, what kind of technique (or methodology) do you use to
interview the user? Do you have some kind of guideline or something like
this?



Chiwah
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