> You ought to allow users to have the opinions that they have - even if > those opinions include 'don't know' or 'don't care' (or > both). > > The answer options you offer should depend solely on the answers that your > users want to give - not upon how many users there are. > > If you don't know what answers your users want to give, then interview them > to find out before running your survey. And by the way - > you should do that anyway (i.e., interview some users first) if you want > anything like good results from your survey. >
Do you mean that when a user chooses "neutral" for a question, it has a meaning? And if most of my users choose "neutral", it means that my question is wrongly formulated? Then in both case should I interview them to know why they choose the "neutral" option? But in this case, does that mean that I should include for each question a checkbox asking if they don't care, don't know and if they felt sometime one aspect or another? Best, Chiwah ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
