I'd recommend instrumenting with web analytics your training application
usage. While it's not a completely controlled scenario, materials at
least tend to be consistent and users are given tasks at various stages
of experience with the product.
You should be able to identify persistent user errors and document
learning where it occurs by observing decreases in time and error rate
in common sequences.
If variability is high between trainers and specific sessions, you'll
need more data and more rigor around tieing sessions to trainers so you
can partial some of that out. Google analytics is not going to give you
the level of rigor you'll need, so a commercial offering or one of the
burgeoning open source solutions is recommended.
On the other hand, simply studying the behavior of trainers may reveal
core issues in the product design. Trainers often teach key
workarounds, which would block a self-guided learner.
Cheers,
Andy Edmonds, "Agile Project Management", http://www.versionone.com
Bojhan Somers wrote:
Hi Everyone,
I work with a lot of developers who give training on the system they
develop, recently they noticed that a lot of their recommendations in
usability issues come from their previous experience training people.
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