So... that's the problem: our users are in India and China, and
there's not a budget for me to fly out there and visit/observe. Hence
the quandry.
I fully agree with many of the direct suggestions that have been sent
to me, regarding personas- and the need to build 'em.
Problem is, that to build a persona, you need research about who the
person is- beyond your assumptions.
How to acquire that research, using sales-reps as my sole point-
people to do face-to-face interaction with folks, is my challenge.
Any further ideas would be deeply appreciated- thanks all, for the
wonderful ideas I've gotten so far!
:) nina
On Oct 16, 2008, at 8:39 PM, FoongYeen Chan wrote:
Contextual inquiry will be good. You should go to the field where
the user or your potential end user's environment (e.g. working
place, community, home, etc) to observe and conduct a face-to-tace
interview with them.
You might get some result of what they really need, and you can
come out with something new to enhance their task, process, etc of
how they are doing things currently.
cheers,
CHAN, F.Y.
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