If I remember correctly, when I got my new credit card with Virgin Money, they had a T&C I had to sign, but they also had a human version, which I actually read!
If I think of more personal services, such as getting a home loan (anyone still get one of those these days?!) or a pension, drafting a will, or some other kind of service involving a real person advising you, they would take you through the key points of this and explain them to you in plain language. Sometimes you even have to sign or initial each page. Not that I'd want to click "Accept" for a five page T&C, but the principle is there that someone explains the key points to you and you can delve deeper if you like.
Given that the entire thing can have hyperlinks, it would seem possible to make a clear set of T&Cs that are readable, but linking to the full legal mumbo jumbo text, albeit with the probably necessary proviso of shirking responsibility for the easy to read version. That kind of multiple layering of information is exactly what interactive media excel at.
Best, Andy :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Andy Polaine Research | Writing | Strategy Interaction Concept Design Education Futures Twitter: apolaine Skype: apolaine http://playpen.polaine.com http://www.designersreviewofbooks.com http://www.omnium.net.au http://www.antirom.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
