Hi Yury, yup, I'm sorry for my assumptions. Your writing of the
biz/dev complaints sounded like from an innie perspective, and not
the fix-it man who comes in later.

The reason you were asked to come in was not b/c of the failings of
other methods, but b/c of the failings of the teams who executed
them. Your methods worked. GREAT! But that is probably b/c of You and
not necessarily comparative to the methods.

I have gone into many an org as an innie and gotten great results by
applying context-initiatived user-centered methodologies built on a
solid foundation of observation before design. Did it happen over
night? HELL NO! But I worked within the communication culture of
those organizations evangalizing and taking small steps before big
steps often on my own time and initiative, proving results, gaining
respect and understanding, teaching stakeholders and including them
along the way so that my methods were completely transparent and
eventually were points of collaboration.

So that was the basis for my reaction. I'm not saying you don't
kick-ass. I'm sure you do. But I was challenging your observation as
a manifestation of a broader and otherwise different problem than the
one you are stating to substantiate the value of your practice
overall.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37626


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