I guess my response earlier got lost. I am planning on taking notes and hoping for the chance to do audio. I was thinking about video but as others have mentioned that might make the user feel strange and alter the results. I still have to talk to our contact at the location about audio recording.
I will have one other person going with me. He is a business analyst and has asked me to let him know what I need him to do. If we do a focus group I'll probably have him do notes since in my experience it has been awkward to facilitate and take notes. On note taking I usually do general point notes or things that really stand out and then use the tape for direct quotes or clarifications. My journalism degree comes in handy with note taking, interviews and focus groups. @Jonathan To the rest of your points. I'll be doing a contextual inquiry since we want to observe how the software is being used vs the model of how we think it is being used. Plus either interviews or a focus groups depending on the number of people they are making available in each user group. No resources for transcription, our UI team is 3 people. The on site time is a one shot deal in and out the same day. We have to fly to the location so we have to cram as much as we can into one session. We could probably do some follow up e-mails but I doubt we will be able to go back. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=38073 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
