What Keane said," So unless the organisation as a whole has
frameworks in place for remote working, I think it's difficult to
achieve successfully - for the whole organisation."

Two things to address about that: business culture and the law.

First thing: I would go work in the office if it was for a small
company. But the problem with small outfits is that they usually
don't have the resources to fill specialized roles with experts
i.e., requirements, interaction designers, usability teams, graphics
people with a graphics degree, etc. and so don't do things from my
perspective in IXDA, very well.

The last few years, I've been contracting for a large, distributed
national company. In any given project meeting there are no more than
3 of a dozen or so participants - each a dedicated expert - who are
actually physically located in the same building; many IT groups, in
fact, are in India. 

To make this work, the company has honed the art of working remotely
by investing in supportive collaboration tools, all used in
conjunction: Outlook calendaring, SameTime IMS, WebEx, national phone
conference bridges, SharePoint document repositories, etc. 

This arrangement  is exponentially more efficient: allows recruiting
from (and living in any region (I get to stay in San Diego);ensures
that all requirements, tasks, work product is documented; maximizes
multi-tasking; leaves a document trail of interactions (nice to have
an email or IM log handy when it comes to he said/she said);
optimizes worktime - zero commuting time, no mass exoduses for lunch
and breaks and keeps things impersonal, more merit than personality
based. 

Plus, and it is no small plus, if everyone who could telecommute did,
you'd fix global warming, gridlock and dependency on foreign oil in
one fell swoop - with existing technology. (Just had to add that
because feeling morally superior compared with the car commuter is
fabulous perk.)

Second thing: My company, like most these days, hires contractors at
a 4 or 5 to one ratio compared with employees. It is illegal for a
company to dictate either the location, work hours or tools of an
independent contractor. So, if, as a contractor, you're being asked
to work in a cubicle, the company is violating the law, open to a
lawsuit, and has no grounds to push back on you if you tell them you
will be working remotely. Any company of this kind of company needs
to quickly implement a telecommuting culture or put themselves at
risk.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=39200


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