> For example the tool that @caroline points to 
> is a task-based online questionnaire.

Sort of. Users are given a task description, and they then interact
naturally with the site as they ordinarily would. When they're finished they
do indeed get some questions to answer. It's better than just a
questionnaire because you also get the logs of which page they were on and
for how long.

My experience of www.usabilityexchange.com is that their testers are
amazingly diligent, and often very perceptive, in their commenting during
the questionnaire part. 

Cheers
Caroline Jarrett
www.formsthatwork.com
"Forms that work: Designing web forms for usability" foreword by Steve Krug

 


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