I've had a similar experience as Jim...if you can implement type-ahead
you solve 80-90% of queries.
Also, people really *like* type-ahead.
On Apr 9, 2009, at 5:56 AM, Jim Kauffman wrote:
Here at Vanguard we use a simple type-ahead search box based on a last
name list. The person's phone extension is listed with their name.
Advanced search is available, but most people get by with just the
type-ahead box.
Jim K.
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41113
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