Here, it's usually the Product Manager who gathers the requirements from
customers, prospects, and other business stakeholders and decides what
use cases need to be changed or supported. Occasionally I'll "ride
along" but not often, both because of time constraints and because the
requirements do not typically get transcribed directly from customer
requests.

I then work with the Product Manager to determine how to implement the
use cases in the software. I do user testing of the designs with
customers to ensure that the implementation is logical, efficient, and
pleasant to use. I also do user research at our client sites, but not as
specific "what do you want?" requirements gathering -- just watching and
listening.

-Sarah
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