Great job! I did expect a touch screen, where I could click the actual stop name or colored region, rather than a physical button, and similarly, that I could click the stop names once I had chosen a region, such as 19th St Oakland. This mental model expectation was created by being able to interact with the dialog box via touch and of course, interacting with newer ATMs. Since I don't live in an urban area that provides that type of infrastructure, I wasn't used to the buttons and letters corresponding to the soft keys (I dislike soft keys anyway, especially in my cell phone). I did wonder why there are corresponding letters when the letters don't provide any value or help to make things more understandable. If I clicked yellow, it shouldn't matter that that color corresponds to E. However, this might be a limitation of the current physical design of the kiosk which might not have been within the scope of your project. I liked how you made use of the limitations of the physical buttons to enable the display of MORE choices. If the buttons/letters aren't physical limitations, then it seems that clicking the actual stop name, rather than the button that is placed rather far from it. One idea (this is all fresh in my mind since I'm currently researching ATM redesign for my company): Fifth Third (53.com) bank's ATM makes the soft keys look like large buttons with a little arrow pointing towards the physical button, which seemed to integrate the software and hardware more, making it seem like the software interface design was deliberate rather than showing that it was constrained to the limitations of the physical design. But it does look like the blue arrows pointing into the screen rather than away at the buttons are part of the kiosk's physical constraints, so this kind of modification may not even be possible.
Courtney -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ljuba Miljkovic Sent: Tuesday, May 05, 2009 8:08 PM To: [email protected] Subject: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk Interface I just finished my final UI design project at UC Berkeley's School of Information (I'm a grad student there) and was hoping for your feedback. We redesigned the BART ticket kiosk. Our goal was to make it easier for first-time or infrequent riders to use while not making it any harder for experienced riders. The software was built in Adobe Flex; the physical prototype was built around a laptop and controlled by an Arduino micro-controller. www.bartkiosk.com Please check it out and let me know what you think. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
