I'm someone who uses BART several times in a weekend, but only one or
two weekends a year. And I'm a software tester by career.
The stops that I routinely use are the two airports, the one near
work, the one near the hotel, and the Caltrain stop.
Some comments I had:
* I don't think of the work stop I use as "24th St. Mission", even if
that's the official name. I think of it as "Mission and 24th" -- that
is, I think of the cross street *first*. And thus when I went through
the alpha list of stations (or the "identify where you are" at the
start), I had a harder time finding what I wanted. In such lists --
which are a form of index -- have more than just the official name.
Have "Mission & 24th" and "Oakland Airport". Be helpful, not limiting.
* Most zones have more stops than there are buttons, and have a More
button. In most of those, the station I wanted was behind the More
wall, and thus required more clicks. Some of the stations are going
to be more popular or more significant destinations -- the airports,
the CalTrain transfers -- and should probably not be hidden a layer
deep.
* The More button was always close the hidden map sections, but More
buttons are (almost) always at the end of a list. I expected it at
item G, not E
* I had to make an effort to map the station names on the zone map to
the large names to the buttons. Maybe adding a button indicator next
to the station on the zone map would help?
* Some times I know what part of the Bay Area I want to go to, but not
which station to use. (I lived in the Bay Area for a decade and can't
tell you just where Balboa Park or El Cerrito are, with respect to
neighboring stations.) A way to show a real map rather than a
stylized route map would help some users.
-- Jim
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