Good work so far.  I am also from out of town, but rely on the Chicago
public transit system to get around.

A couple of comments from the outsider's perspective:

1. When selecting a certain destination, there is an increased
cognitive load when the user moves from a spacial representation of
the entire system down to a straight line for the individual
stations.  You all probably made this choice to help keep the
selection of individual stations more standardized.  Could you run
some usability tests to see if users are more comfortable with a
zoomed in map instead of the straight line?

2. I am always nervous when traveling in an unfamiliar city.  For me
it would be great if on the purchase ticket screen, where you have
the "Origin" station and "Destination" station listed with an
arrow between them, to have a listing of all the stations in between
and color code it for any changes of trains I might have to make. 
This would reinforce my understanding of how to get around the city.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41790


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