Hello all, my company is looking to implement online chat for some of their brands (Gifting Industry/E-commerce websites) to help alleviate calls to Customer Service, increase overall customer satisfaction and make product recommendations.
I was hoping to get the groups opinion on both Proactive and Reactive Chat implementations, as well as advice on providing the best customer experience. Thanks in advance. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
