Thanks for your responses. Yes, the business unit would like to implement the type of chat that engages the user after a certain amount of clicks, or if they abandon the shopping cart, etc.
I am pushing for something more subtle and unobtrusive, but wanted to provide them with research/Best Practices documentation to help plead the case. Thanks again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=42087 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
