I know, this is probably too long, but it might help: http://mags.acm.org/interactions/20080102/
%u201CThe Business of Customer Experience: Lessons Learned at Wells Fargo%u201D (pp 38-43) by Secil Watson. --Mary Sr. Voice User Interface Designer Nuance Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=43763 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
