On 25 Aug 2009, at 21:48, Amy Jones wrote:
I'll just add that nothing I've done has ever been more persuasive
to a
dev team than producing a highlight reel. Watching one person
struggle
with an interaction is one thing, watching 5 users have the same
problem
in 5 1 minute clips is quite another.
The change in the way the work and the recommendations are perceived
is
really amazing.
I've found one thing as (maybe more) effective than that - having them
in the room during the testing (similar to what Jared Spool talks
about in these articles http://is.gd/2A2ha).
Got some really lovely insights/feedback from everybody post-test.
Would do it again.
Adrian
--
http://quietstars.com - twitter.com/adrianh - delicious.com/adrianh
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