Hi list! (this is my first post.. sorry if my English is not so good). I've the following problem:
I'm working as usability expert for an application related to medical appointments. The application will be used in clinics by operators that interact with patients personally or by the phone. On of the requirements of my client, is to have an online help in the application (with the intention to reduce calls to internal support). I was arguing that this requirement is unnecessary, because I think that users will not read the online help: they will be busy serving customers. My point is that good communication and feedback in the UI will be more effective. Anyway, the client stills wants a help system included in the application, so my question is: How to design a good help system? (I mean not the typical manual page, but something more effective for the context) Any advice or recommended reading? Regards, Diego ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
